Management Communication: Three Guidelines You should Follow
You are taking a life communications assessment, so you'd better read the directions first, if a leader in your business, every day on the job you. Fail the evaluation and your company will lose productivity and profits faster than you'd anticipate.
Two days ago I came home from your office feeling alive and invigorated. All that altered. Don't misunderstand, it's not that I don't like discussing with my wife. She was upset because of what happened to her and after learning about it, I was a little miffed as well.
My wife works at a part salary, part commission job selling advertising for a local publication. She found her check a bit light and did some investigating, upon picking up it. As it turned out, the commission strategy had changed overnight. Commissions for year-long ad campaigns would now be paid at the conclusion of the entire year, when all money was collected, rather than now, when the advertisements were sold. Now be attentive, I'm not judging the validity of this commission plan. There may be perfectly valid motives for the change, but think concerning just how it had been handled. Nobody who was influenced was told in advance that this would happen or was even under consideration. My wife was not the only person affected.
"Wait a second, there, big mouth," you may be thinking, "if you tell the salespeople this sort of stuff beforehand, they will only whine and cry and try and stop it from happening." You're probably right. I'd like to ask you this, just how much work do you think anybody in the publication got done they found out concerning the commission plan shifts? I am not just talking about the salespeople. Now your workforce feels betrayed, and may even sabotage the organization attempt to work off their frustrations what's worse. You've traded a small, manageable problem for a significant annoyance. You decide.
Let them know THE AWFUL NEWS IN ADVANCE
Rule number one is brought up by this. Whether you're coping with salespeople, flooring- sweepers or physicians, anytime you as a supervisor need to produce a decision which changes peoples lives, tell them well beforehand of the event taking place. At work, this typically impacts the worker's benefits or the pocketbook. I consulted a firm of over six hundred employees without telling the minions until they received their checks, where the longstanding Christmas bonus plan changed. A lot of people received hundreds less than they were expecting, most of which was already spent on Uncle Ed's new tie and fruitcake. Hundreds of people were not working while whining concerning this violation of religion, and I, an hourly paid consultant, spent extra time hearing about that occasion instead of working in the project I had been hired for. The fastest loss of the Anticipations Game that I ever did see.
Inform them WHY
Another direction communication problem that can return to bite on managers, CEOs, even particular Project Managers is miscommunication, being misinterpreted. While I want my dog to do something, I give her simple, one-syllable commands. "Bear, sit! Bear, remain! Bear, come!" Extra words cause miscommunication. Difficulty: human beings are not dogs. We shower don't have tails to wag, and don't blindly obey. The human mind is constantly striving to obtain the answer to the never ending question--"Why?" People can't help it; it's in our nature. Look at what occurred in the Vietnam War, where soldiers regimented -- the disciplined, and order-following breed often fought because they were uncertain of their mission, their goal. Let's trust the Libyan disagreement isn't likewise mishandled.
Another rule of communication afterward, for those in power, will be to offer sufficient advice for the worker to answer, "Why?" Many organizations went to some doctrine called Open Book Management with this very reason. Lack of advice frequently causes more difficulties than divulging those deep, dark business secrets. Look no farther than the Player's Management communication Organization / Players as well as the 2011 labour dispute between the NFL. Allow the worker whining about his meager pay raise that is last see where the money of the company's went, that expenses might have risen and that profits were down. This may drive an improvement in performance. Even in case your organization is completely ethical you might have good reasons not to share everything with workers; just provide them with enough information that allows them to draw similar conclusions if they were in your position.
I am not referring to tone and gesturing here. That things is essential for better communcations at the same time. I am referring to a more global aspect of management communication that I'll simply call congruency. That is the location where you walk the discussion of your message. That is essential to installing those management initiatives that can alter the organization. Workers will find in seconds in case your actions belie your message. Not the most effective role model is the manager who preaches every Friday day via text message to dedication from the 19th hole. You do not have to do everything you are the supervisor. You handle; they produce. It simply implies which you certainly must show that if it's significant enough for employees to do, it is significant enough for you personally to support.
I've summarized three things in this informative article that managers should be mindful of when communicating with subordinates. First, if your message changes people where managers live and breathe, get it out sooner rather than later. Second, you must give a reason you would like people to perform your duties to them. Lastly, act congruently with the message that you just project.
Many more guidelines exist to help you communicate efficiently with employees. Know about these three and you'll go a ways to sailing a sleeker, more powerful company boat.
SummaryThere are 3 Rules of Management Communication that Leaders need to master and heed--get the bad news out early, tell them 'why', and convey congruently. Fail that direction communications test and you'll wonder as your company pays for it, where the productivity went.